Dewnya Bazzi on Eliminating Client Communication Issues with Automations
Dewnya Bazzi has been perfecting her client-communication automations for years, and now uses a complete system that has:
- Reduced incoming calls from clients by 60%
- Completely eliminated calls from disgruntled clients
She varies the method and length of her communications, but most of them come in her voice and sometimes her image so that a personal feel is retained.
In her interview Dewnya also shares her tips for:
- A free marketing technique she and other attorneys in her firm lean on heavily because it works so well
- How she uses video and templated voicemails to educate clients on what lies ahead
- How her firm has materially lifted the quality of their clients’ deposition testimony … and by so much that she has seen an increase in settlement values that have generated an additional $1 million in firm revenue
- Automating repetitive tasks like drafting letters of representation and complaints, responding to DMs, and answering common questions.

Kara Prior is president of James Publishing and co-founder of James Amplifier. She spends most of her time talking to attorneys about how to improve their marketing results.
Kara has a vast marketing and writing background, working for several newspapers and managing Entrepreneur magazine’s 100,000-member social network before joining James Publishing seven years ago. Kara is co-author of three books: More Referrals from Lawyers, The Most Effective Law Firm Marketing Agencies, and How Small Law Firms Can Obtain More Referrals.
She is the mother of two young boys, and was captain of her Division 1 college swim team.

Dewnya Bazzi is the Founding Partner and Chief Executive Officer of Atlaw. A renowned personal injury attorney in Michigan, she has handled thousands of cases including first and third party auto, premise liability, and catastrophic cases.
In addition to directing the firm’s prominent personal injury department, Dewyna has led the firm to grow other practice areas such as criminal law, family law, business law, and immigration law.
While she has embraced her rise to prominence as an attorney, she finds her greatest fulfillment as an entrepreneur. She is a visionary who is committed to changing the legal industry by leveraging technology and innovation. She has been able to scale by mobilizing a team of 50+ virtual assistants and committing to automation.