Dewnya Bazzi
[2:50] “I have automated the communication my firm sends to clients. For example, if they have a deposition scheduled, they receive 12 emails and 12 text messages with bite-sized tips and teachings before they get to me for our client prep. They are getting educated with text and videos from me, so it creates a personal connection … even when I haven’t seen them too much on a file.”

[3:38] “They learn:
– What is the insurance company trying to accomplish through this deposition?
– What higher-level questions should I ask my attorney beforehand? Not, “Do I answer every question, or what if I need a break?”

[3:58] “Now the questions they are asking me are so specific that the value of their cases are increasing.”

[11:37] “The deposition testimony of our clients has materially improved. And their discovery responses are so much better.”

[11:55] “That is increasing the value of our cases all around. Before the automation our attorneys were rushing to sit with a client for an hour, trying to get them to understand everything. But they couldn’t process everything that quickly, and would fall short in their depositions. They wouldn’t do a good job of conveying how their injuries changed their ability to lead a normal life, so the insurance company would offer $15,000.”

[12:35] “Now clients are conveying a list I had them prepare beforehand. They’re bringing it to the deposition, and the insurance company offers are coming higher because of that.”